Welcome to our website! By placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before purchasing our 3D-printed, laser-engraved, laser-cut, and custom products.
All products are made using 3D printing, laser engraving, and/or laser cutting processes. Because many of our products are handmade or individually produced, minor variations in color, texture, finish, dimensions, or appearance may occur.
These variations are a normal part of the manufacturing process and are not considered defects.
Custom and personalized orders are made specifically for the customer and may not be resold.
Customers are responsible for providing accurate information, including:
Please carefully review your order information before submitting your purchase.
Once a custom order has entered production, changes or cancellations may not be possible.
We are not responsible for errors resulting from incorrect information provided by the customer.
Customers may provide their own artwork, logos, images, or designs for 3D printing, laser engraving, or laser cutting.
By submitting artwork or designs, you confirm that you have the legal right to use and reproduce the material.
You agree that your submitted artwork does not infringe upon another person's or company's:
We reserve the right to refuse an order if we believe the requested design may violate intellectual property rights or applicable laws.
For certain custom orders, we may provide a digital proof before production.
If a proof is provided, the customer is responsible for carefully reviewing it before approving production.
Once a proof has been approved, we will produce the item according to the approved design.
Errors that were visible in an approved proof may not qualify for a replacement or refund.
3D-printed products may contain minor imperfections that are inherent to the 3D-printing process.
These may include:
These characteristics are normal and do not necessarily indicate a defective product.
3D-printed items should be handled appropriately for the material from which they are made. Some materials may become soft or deform when exposed to excessive heat.
Unless specifically stated otherwise, our 3D-printed products are not intended for use in high-heat environments, direct flame, or applications where failure could cause injury or property damage.
Laser engraving and cutting can result in natural variations in color, depth, burning, and finish.
Because materials can vary, each item may have slight differences from product photos or previous orders.
Wood products may contain natural characteristics such as:
These natural variations are not considered defects.
Product colors shown on our website may vary depending on your device, monitor, lighting, or photography.
For 3D-printed products, the exact shade of a material may also vary depending on the filament or material available at the time of production.
We will make reasonable efforts to provide products in the color and material selected at checkout.
Dimensions listed on product pages are approximate unless otherwise stated.
Small variations may occur due to the manufacturing process.
If exact dimensions are important for your project, please contact us before placing your order.
Payment must be received before an order enters production unless other arrangements have been made in writing.
We reserve the right to cancel an order if payment cannot be processed or if there is an issue with the order information.
Processing times may vary depending on the type and quantity of products ordered.
Custom products may require additional production time.
Estimated processing times do not include shipping or delivery time.
Unexpected circumstances, equipment problems, material shortages, or unusually high order volume may occasionally cause delays.
If a significant delay occurs, we will make reasonable efforts to notify you.
Once an order has been shipped, delivery times are controlled by the shipping carrier and are outside of our control.
We are not responsible for delays caused by the shipping carrier, weather, incorrect addresses provided by the customer, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address.
If your order arrives damaged, broken, or contains the wrong item, please contact us within 15 days of receiving your order.
Please provide photographs of:
Do not throw away the damaged product or packaging until we have provided further instructions.
For additional information regarding returns, replacements, and store credit, please see our Return & Refund Policy.
Our return and refund policies are described in our Return & Refund Policy.
Because custom and personalized products are made specifically for the customer, custom orders may not be eligible for return simply because the customer changes their mind.
Please contact us before returning any product.
Our products are intended to be used only for their intended purpose.
Customers are responsible for determining whether a product is appropriate and safe for their particular use.
Unless specifically stated otherwise, our products are not intended for:
Products should be kept away from young children when they contain small parts or other potential choking hazards.
All original designs, photographs, graphics, product descriptions, logos, and other content created by us remain our intellectual property unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or commercially use our original designs without written permission.
We may photograph finished products for quality control, marketing, social media, or website purposes.
We will not intentionally publish private customer information associated with an order without permission.
If you do not want your custom product photographed or used for promotional purposes, please notify us before production.
We reserve the right to refuse or cancel an order when necessary, including but not limited to orders involving:
If we cancel an order, any applicable payment will be refunded.
We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information on our website are accurate.
However, occasional errors may occur.
We reserve the right to correct errors, update information, or change product availability and pricing at any time.
To the extent permitted by applicable law, we are not responsible for damages resulting from improper use, modification, installation, handling, storage, or misuse of our products.
Customers are responsible for ensuring that products are used appropriately and safely.
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will become effective when posted on this website.
By continuing to use our website or placing an order after changes are posted, you agree to the updated Terms & Conditions.
If you have questions regarding these Terms & Conditions, your order, or our products, please contact us.
Email: Route51Creations@gmail.com
Phone: (309)831-8908 or (309)261-3459
Social Media: Route 51 Creations on Facebook
Thank you for supporting our small business!
We want you to be happy with your purchase! Because our products are carefully crafted , please review the following return and refund policy.
Please note that 3d printed Items are created with the highest quality material and processes. However, these items are created using an additive process and therefore they may have slight variations and potential imperfections due to the nature of the printing process: such as layer lines, support marks, and slight warping, exact dimensional accuracy and surface finish cannot be guaranteed and slight visible defects may occur.
Customers must contact me within 15 days of receiving their order to notify me of a return or issue with their purchase.
Returns or replacements may be accepted for the following reasons:
Please provide a description of the issue and, when applicable, photos of the damaged or incorrect item.
To request a return, please:
Items that have been damaged through misuse, improper handling, or normal wear and tear may not qualify for a return, replacement, or store credit.
If you have an issue with your order or need to request a return, please contact us:
Email: Route51Creations@gmail.com
Phone: (309)831-8908 or (309)261-3459
Social Media: Route 51 Creations on Facebook
Please include your order number, a description of the issue, and photos when applicable.
Thank you for supporting our small business and handmade products!
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