Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, place an order, or communicate with our business.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.


1. Information We Collect

When you visit our website, place an order, request a custom product, or contact us, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order information
  • Payment information
  • Customization and personalization details
  • Artwork, images, or files submitted for custom orders
  • Messages or other communications you send to us

We only collect information that is reasonably necessary to operate our business and fulfill your orders.


2. Payment Information

Payments may be processed through third-party payment providers.

We generally do not have access to or store your complete credit card or debit card number.

Payment information is handled by the payment processor according to its own privacy policy and security practices.


3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Create custom, 3D-printed, laser-engraved, or laser-cut products
  • Communicate with you about your order
  • Respond to questions or customer service requests
  • Process returns, replacements, or store credit
  • Arrange shipping and delivery
  • Improve our products and services
  • Maintain and improve our website
  • Prevent fraud or misuse
  • Comply with applicable laws and legal requirements

We will not use your information for purposes unrelated to operating our business unless permitted or required by law.


4. Custom Orders & Customer-Provided Files

If you place a custom order, you may provide names, photographs, artwork, logos, designs, or other information needed to create your product.

These files may be stored temporarily or for as long as reasonably necessary to complete your order, provide customer service, or maintain business records.

You are responsible for ensuring that you have permission to provide any artwork, photographs, logos, or other materials submitted to us.

We will not sell your custom designs or customer-provided files to third parties.


5. Sharing Your Information

We do not sell or rent your personal information.

We may share information when reasonably necessary to operate our business, including with:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting or e-commerce service providers
  • Technology or service providers that help operate our website
  • Professional service providers when necessary
  • Government authorities or law enforcement when required by law

Third-party service providers are expected to handle information according to their own privacy policies and applicable requirements.


6. Website & Cookies

Our website may use cookies, analytics tools, or similar technologies to help the website function properly and understand how visitors use the website.

Cookies may be used to:

  • Remember preferences
  • Maintain shopping carts or sessions
  • Improve website functionality
  • Understand website traffic
  • Improve customer experience

You may be able to adjust cookie settings through your web browser. Disabling certain cookies may affect how some portions of the website function.


7. Website Analytics

We may use third-party analytics services to help us understand website traffic and visitor behavior.

These services may collect information such as:

  • Device type
  • Browser type
  • Approximate location
  • Pages visited
  • Time spent on the website
  • Referring website
  • General website usage information

This information is generally used in an aggregated or statistical manner to improve our website and business.


8. Marketing Communications

If you choose to subscribe to our emails, newsletters, promotions, or other marketing communications, we may use your email address to send you information about our products, services, promotions, or business.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us directly.

We will continue to send necessary transactional communications, such as order confirmations or important information about an order, when appropriate.


9. Data Security

We take reasonable steps to protect the personal information we maintain from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security of information transmitted to or stored by us.


10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing and supporting your orders
  • Maintaining business and financial records
  • Providing customer service
  • Resolving disputes
  • Complying with legal or tax obligations

When information is no longer reasonably needed, it may be deleted or securely disposed of.


11. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.


12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers, shipping services, or other websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.


13. Social Media

If you interact with our business through social media platforms, information you provide or share on those platforms may be subject to the privacy policies of those platforms.

We may receive information that you choose to provide to us through social media.


14. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request information about the personal information we have collected
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of certain marketing communications
  • Ask questions about how your information is collected and used

Some information may need to be retained when required by law or when reasonably necessary for legitimate business purposes.

To make a privacy-related request, please contact us using the information below.


15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, or legal requirements change.

The updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to periodically review this Privacy Policy for any changes.


16. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.

Email: Route51Creations@gmail.com
Phone: (309)831-8908 or (309)261-3459
Social Media: Route 51 Creations on Facebook


We appreciate your trust and your support of our small business.